Customer Services and Account Management
Globe teams offers more than just co-ordination between subscribers and publishers.
It focuses on understanding the specific information needs of an organization. It
maintains a continuously updating flow of information, immaculate records and accounts
as well helps clients plan their information expenditure by being in touch all year.
Globe offers support with renewals and follow ups, handling all incoming queries
along with yearly lapsed subscription and recovery programs subsequently. A proprietary
Globe software generates renewal reminders with the publishers’ branding. Renewal
reminders are generated 90 days before the expiration date. The process is repeated
every 45 days till the renewal / response is received. Any response for subscriptions
which are not renewed are recorded in our database for further analysis.